A Family You Can Trust
Rating
Reviews
Name: James Burrell
Favorite Aspect of My Job: His favorite aspect of his job is customer service
Hobbies: When James is not repairing air conditioners or performing maintenance, he enjoys spending time watching his daughter play softball and following his favorite sports teams the Lakers and 49’s.es is not repairing air conditioners or performing maintenance, he enjoys spending time watching his daughter play softball and following his favorite sports teams the Lakers and 49’s.
Interesting Fact About Me: James has worked at Hydes for over four years but has worked in the HVAC business for over seven years. He is NATE, EPA, NCI certified and also has four years’ experience in electrical.
Best Advice to Customers: James best advice to customers is, “Always choose Hydes for all your HVAC and electrical needs!”
Customers say: The reviews exhibit a positive overall sentiment, with a majority of customers expressing satisfaction with the services provided by Hyde's AC. The recurring themes include praise for the technicians' expertise, professionalism, and courtesy. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to address issues quickly and effectively. Additionally, the company's reputation for honesty, integrity, and quality workmanship is frequently mentioned. Negative reviews are present but are outweighed by the positive ones. The negative reviews primarily focus on minor issues or misunderstandings, with customers expressing gratitude for the prompt resolution of their concerns. Overall, the sentiment is positive, with customers expressing satisfaction with the company's services and technicians.
James was knowledgeable and kind. Thanks, James for knowing which button to push...
James is thorough and so nice. He never makes a mess and always explains what he is doing.
James is always so polite, friendly and efficient. He is our favorite tech so we request him!
James knows his AC business & I hope to have him on my next visit! Polite & professional!
He was friendly even though my dog barked at him.
Great company
James was very professional and very knowledgeable and very thorough in his inspection and recommendations. Thank you again.
Very professional and personable. Thank you!
Very good and quick
Love having a little bio on the person coming to service my AC system. Thank you.
Response from Hydes Air Conditioning:
Thank you for your kind words! We appreciate your review and we also love sharing a little bit about our employees so you know who to expect at your door.
Always happy with Hydes employees
Great job!
As usual. Thanks James. See you in the fall.
Performed annual AC maintenance on seven split systems FAU located in outside closet and garage. Changed customer supply 5 inch filters. Checked amps, volts, capacitors, start kit and cleaned electrical compartment. Check, refrigerant levels, superheat, subcool, and temperature split. Cleaned condensing unit and flush condensation line.Charged system to manufacture specifications using 3 pounds of refrigerant and install new 40/10 MFD capacitor for unit #6274 and unit#25917. Office unit 1731 blower motor operated and heat but while testing system in cool mode blower motor stopped operating. Checked blower motor with 16 pan tester and blower motor would operate properly. Check system from thermostat and system is now operating properly. Client is going to keep an eye on the system.
Client had accidentally pressed the schedule button on her thermostat. Turned scheduling off. Client can now manually operate the temperature.
Perform Daniel AC maintenance on 2015 American standard split system FAU is located inside garage. Changed 14 x 14 and 20 x 30 filters. Checked amps, volt, capacitor and start kit also cleaned electrical compartment. Installed new 40 MFD capacitor. Checked refrigerant level levels, superheat, sub, core and temperature split. Flushed condensation line and wash condenser coil. Cycled system from Honeywell 8000 thermostat. Thermostat is operational. Found all other electrical components on refrigerant levels to be within manufactured specifications. System is operating and cooling properly at time of service.
Performed annual AC maintenance on three 2006 York split systems FAU located inside garage. 16 x 25 x 2 filters did not need to be changed at this time. Checked amps, volts, capacitor, and cleaned electrical compartment. Checked refrigerant levels, superheat, subcool , and temperature split. Cleared lines and washed condensing coil. Client is aware that two of his system has weak blower motor capacitors. Systems are well beyond life expectancy, but are operating and cooling properly at this time. 74° ambient temperature.
Performed annual AC maintenance on two Goodman package unit and one Goodman split heat pump. Changed two 18 x 18 filters and 20 x 20. Filters are located within the systems. Checked amps, volts, capacitor, and start kit also cleaned electrical compartment. Check refrigerant levels, superheat, subcool, and temperature split. Cleared lines and clean coils. All three systems are operating and cooling properly at time of service.
Performed annual AC maintenance on two 2013 American split systems. FAU located inside garage and outside closet. Washed washable filters. Checked amps, volts, capacitor, and cleaned electrical compartment. Checked refrigerant levels, superheat, sub cool, and temperature split. Flushed condensation line and washed condensing coils. Both systems are operating and cooling properly at time of service.
Replaced air scrubber, UV bulb and cell
Performed annual AC maintenance on 2014 Trane split system FAU located in hall closet. Washed washable filter. Checked amps, volts, capacitor and installed new start kit. Check refrigerant levels, superheat, subcool, and temperature split. Checked condensation pump for proper operation and washed condenser coil. Cycled system from ecobee thermostat. Thermostat is operational. System is operating and cooling properly.
Evaluated 5 ton Lennox split system and checked ductwork and insulation. Installed new run capacitor in condensing unit. Ductwork has already been changed and is in good condition. Also spoke with client about comfort club and left brochure.
Performed annual AC maintenance on 2017 American standard rooftop package unit. Changed 16 x 30 filter. Checked amps, volt, capacitor and start kit also cleaned electrical compartment. Check refrigerator levels, super heat, subcool and temperature split. Found all electrical components in refrigerant levels to be within manufacture specifications. System is operating and cooling properly at time of service
Upon arrival nest thermostat was operating Properly. Moved power wire from RH to RC.. Unit is operating properly at this time.
Upon arrival jumped the living room unit directly at system, and system would operate. had client turn unit on from thermostat and I checked refrigerant levels. Condenser fan motor bearings are grinding and will need to be replaced soon.
Performed annual AC maintenance on four split systems FAU located inside attic. Home has 20 x 30 and three 20 x 20 filters. Checked amps, volts, capacitor and kit. Also cleaned electrical compartment and checked refrigerant levels. Checked superheat, subcool, and temperature split. Installed new start kit for Casita unit and charged mini split with 1 pound of refrigerant. All four systems are operating and cooling properly.
Checked refrigerant levels on both systems. Signed client on an annual comfort plan. We will only be coming out once a year to service the AC only. Refrigerant levels on both systems are within manufactured specifications at this time. Client will call office to be put on schedule to have maintenance performed and recheck refrigerant levels.
Client is going to think about system replacement and get back to us
Performed annual AC maintenance on 2018 Goodman split system FAU located inside attic. Changed 20 x 30 filter. Checked ants, volt, capacitor and start kit. Also cleaned electrical compartment. Cycled system from Honeywell 8000 thermostat. Thermostat is operational. Checked refrigerant levels, superheat, sub cooled, and temperature split. Cleared line from outside termination and washed condensing coil. Found all electrical components and refrigerant levels to be within manufacture specifications. System is operating and cooling properly at time of service.
Performed annual AC maintenance on 2015 Goodman split system FAU located inside attic. Changed to 20 x 30 by one filter. Checked amps, volts, capacitor, and start kit. Also cleaned electrical compartment and checked refrigerant levels, superheat, subcool, and temperature split. Cycled system from Honeywell 9000 thermostat. Thermostat is operational. Wash condensing unit and washed washable filters for mini split. Both systems are operating and cooling properly that time of service.
Performed annual AC maintenance on five 2000 carrier split systems FAU located in attic garage and outside closet. Changed filters throughout the home. Checked amps, volts, capacitor, and start kit also cleaned electrical compartment. Checked refrigerant levels, superheat, subcool, and temperature. Cycled system from Honeywell 6000 thermostat. Thermostats are operational. Cleared lines and washed coils. found our electrical components and refrigerant levels to be within manufacture specifications. All systems are operating and cooling properly at time of service.
Performed annual maintenance on 2021 American Standard split system FAU located inside attic. Changed customer supplied 20 x 30 filter. Checked amps, volts, capacitor, and cleaned electrical compartment. Checked refrigerator levels, superheat, subcool, and temperature split. Cleared line and cleaned condenser coil. Found all electrical components and refrigerant levels to be within manufactured specifications. System is operating and cooling properly at customer service
Indoor Air Purification Service: Installed a UV light system within an HVAC unit to neutralize airborne mold and bacteria, improving air quality and reducing allergens.
Upon arrival, turn system onto cool and condenser fan motor would run for a while then stop. Installed the new condenser fan motor while checking the rest of the system discovered blower motor also was not operating. Connected blower motor directly to power and motor still would not operate. Installed new blower motor and discovered system also has a faulty circuit board. Unit is up and cooling at this time but blower motor will. Wired blower motor directly to power to give client temporary cooling until circuitboard could be replaced. Emailed estimate for circuit board and system replacement. If client moves forward with system replacement, we were credit today’s fees towards a new system.
Upon arrival, turn system onto cool but only blower motor and condenser fan would operate. With further inspection I discovered system had a faulty. Start capacitor. Installed new 4 ton start capacitor unit is now operating and cooling properly. Also signed client on an annual comfort club.
Upon arrival system was operating but not keeping up with the heat load. With further inspection I discovered system was low on refrigerant. Charge system back to manufacture specifications using 4 pounds of refrigerant. System is now cooling properly. Client is already aware of system has a leak
Upon arrival, mini split was operating but not cooling properly. With further inspection I discovered system was low on refrigerant. Charge system back to manufacture specifications using 2 pounds of refrigerant. Checked all flare nuts for leak. No leak was found.
Upon arrival, found the system calling for cool but not cooling properly. With further inspection I discovered system was flat on refrigerant. Made clients aware that system has a leak and is completely flat on refrigerant. Client decided to add refrigerant to get system up and cooling today. Also informed office that client was not gonna be home once I returned to client to call and get credit card information. client will also receive one year hide family comfort club. Comfort club includes two maintenance visit annually winter and summer maintenance. Comfort club is free to client with today’s service.
